The dual engine of delivery: designing smarter online grocery operations
Profitability in online grocery often shifts with customer expectations and the realities of last-mile delivery. Many factors influence delivery performance, but two metrics consistently shape how cost and capacity behave in practice: Drops Per Car (DPC) and Stops Per On-Road Hour (SPORH). Together, they make it easier to see where the system is working well and where small adjustments can deliver meaningful gains.
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The grocery scale trap: how fulfillment assumptions impact profit
Online grocery is one of the most demanding logistics challenges, and for many retailers, profitability remains elusive. It’s still a young business model in much of the world, where strategies are often guided more by opinion than by data.
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Efficiency and experience: solving the grocery logistics trade-off
In online grocery, operations teams often face a frustrating dilemma: pursue high efficiency to control low cost, or focus on customer experience with fast, accurate, fresh delivery. Achieving both can feel impossible.
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The hidden cost of complexity in online grocery
Online grocery is one of the toughest fulfillment challenges out there. Orders are larger, products are temperature-sensitive, demand fluctuates wildly, and customers expect precise delivery windows. It’s a delicate balance between service quality and operational efficiency, and every decision affects cost.
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